DELIVERY & RETURN
After confirmation, the order is prepared and dispatched as soon as possible by alto galleria, not more than 15 days after the date of product manufacturing (subject to validation of payment). Another e-mail is sent to the user when the parcel is dispatched by alto galleria.
Products are delivered during working days (no deliveries will be made during the weekend). Customers should note that orders registered on the site on Friday afternoon will not be processed until the following Monday.
The delivery of alto galleria jewelry is handled by Bpost.
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Products are delivered to the address indicated by the customer at the order’s time.
Delivery times are 2 to 3 working days. Note that delivery times are provided for informative purposes only.
alto galleria shall incur no liability in the event of delay, ordered product loss or strikes which are due to the postal services or carrier. In such cases, the customer must take the appropriate action directly with the postal services or carrier.
In order to ensure that your parcel arrive in perfect condition and are protected during transport, all jewelry are carefully packed by alto galleria in accordance with applicable standards. Customers must check the packaging and the products at the time of delivery.
Any problems concerning the items delivered (damaged, missing articles, broken or faulty items,…) must be communicated to alto galleria within 3 days (including public holidays) as from delivery (as per postmark). This notification, stating all the customer’s reservations and claims relative to the nonconformity of the delivered items delivered or defects, is to be sent by email (email@example.com) and by registered letter with acknowledgement of receipt to: alto galleria 52 rue du bailli 1050 brussels belgium. claims will be accepted after this period.
Signature on Delivery
All the alto galleria orders require a signature on delivery. If nobody is available to sign for your parcel at the specified address, our delivery company will leave a card and phone number for you to make alternative arrangements. To ensure the safe and undamaged delivery of your order, our delivery company will not be able to leave your order ‘in a safe place’ at the address.
Delivery to worldwide countries: from 5 EUR to 80 EUR
Out of stock jewelry ordering
You have the possibility to buy jewelry that is out of stock on the alto galleria shop on line. For this, the manufacturing lead-time for jewelry ordered on the site is approximately 4 weeks for the order confirmation. alto galleria will send an email informing the customer when the jewelry has been produced. To order out of stock jewelry, please send a mail to firstname.lastname@example.org
The delivery then follows the same process as for any in stock jewelry ordered on alto galleria.com